• Shipping & Delivery
  • Privacy & Security
  • Returns & Replacements
  • Ordering
  • Payment, Pricing & Promotions

Shipping & Delivery
Our standard shipping charge is £3.45, this is applied to all orders. We aim to dispatch orders within 7 working days of the order being placed, with the exception of Christmas where our warehouse is closed from the Thursday 24th December until Monday 4th January 2016.

Privacy & Security
We collect, use and process personal data and other information about your use of our site in accordance with our Privacy Policy. By using our site, you consent to such collection, use and processing.

Returns & Replacements
If you have a problem, or are dissatisfied with your purchase, then you can return the items to us within 7 days for a refund or replacement, as long as they are unused and in their original packaging and condition. All refunds will be made to the original payment card used.
Returns Procedure:-
Please email us at customercare@trevorsorbie.com to advise you wish to return the item(s) and the reason why you are returning the Goods. The cost of returning the items(s) is your responsibility unless the goods are faulty. When returning products please include your full name, address, telephone number and order reference number with the items. Your refund will be processed as soon as possible and will include your original postage cost of £3.45, please allow up to 7 working days for the refund.

If you have any questions with regards to a refund then please call 01372 375435.
PLEASE NOTE ANY PRODUCTS PURCHASED FROM BOOTS STORES SHOULD BE RETURNED TO YOUR LOCAL BOOTS STORE OR BOOTS.COM FOR A REFUND

 

THE DISTRIBUTOR TAKE BACK SCHEME

RECYCLING YOUR OLD ELECTRICAL IS EASY

Recycle your electrical and electronic devices free at your local recycling centre. To find your nearest centre, visit the www.recycle-more.co.uk and in put your post code to find you’re nearest recycling centre

WHY RECYCLE?

Unwanted electrical equipment is the UK’s fastest growing type of waste. Many electrical items can be repaired or recycled, saving natural resources and the environment. If you do not recycle electrical equipment will end up in landfill where hazardous substances will leak out and cause soil and water contamination – harming wildlife and also human health. We’re proud to support your local authority in providing local recycling facilities for electrical equipment.

To remind you that old electrical equipment can be recycled, it is now marked with the crossed-out wheeled bin symbol. Please do not throw any electrical equipment (including those marked with this symbol) in your bin.

WHAT IS WEEE?

The Waste Electrical or Electronic Equipment (WEEE) Directive requires countries to maximise separate collection and environmentally friendly processing of these items.

HOW ARE WE HELPING?

In the UK, distributors including retailers must provide a system which allows all customers buying new electrical equipment the opportunity to recycle their old items free of charge. As a responsible retailer, we have met the requirements placed on us by financially supporting the national network of WEEE recycling centres established by local authorities. This is achieved through membership of the national Distributor Take-back scheme (DTS).

To find more information on WEEE recycling and to locate your nearest recycling centre please visit the www.recycle-more.co.uk website.

Ordering
You are deemed to place an order with us by ordering via our online checkout process. As part of our checkout process you will be given the opportunity to check your order and to correct any errors. We will send you an order acknowledgement, detailing the products you have ordered. Upon acceptance of the order you will be charged.

Payment, Pricing & Promotions
All prices include VAT (where applicable) at the current rates. We reserve the right to express the price exclusive of VAT, but we shall show VAT separately and include it in the total price. Where we charge separately for shipping.