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DELIVERY & RETURNS

 

Shipping & Delivery

Our standard shipping charge is £3.45 which is applied to all UK orders. We aim to dispatch orders within 7 working days of the order being placed, with the exception of national holidays.

 

Privacy & Security

We collect, use and process personal data and other information about your use of our site in accordance with our Privacy Policy.  By using our site, you consent to such collection, use and processing.

 

Ordering

You are deemed to place an order with us by ordering via our online checkout process. As part of our checkout process you will be given the opportunity to check your order and to correct any errors. We will send you an order acknowledgement, detailing the products you have ordered. Upon acceptance of the order you will be charged.

 

Payment, Pricing & Promotions

All prices include VAT (where applicable) at the current rates. We reserve the right to express the price exclusive of VAT, but we shall show VAT separately and include it in the total price.

 

Returns & Replacements

If you have a problem, or are dissatisfied with your purchase, then you can return the items to us within 7 days for a refund or replacement, as long as they are unused and in their original packaging and condition. All refunds will be made to the original payment card used.

 

What should I do if I receive an incorrect item?

We have high standards when it comes to packaging your order however mistakes do occur from time to time. Please accept our apologies if you have received an incorrect item. As part of our customer objectives, we will do our upmost to resolve your query with speed, ease and with absolute minimal inconvenience.

 

We will review each case individually when considering the return of the product; in some cases we may require further information such as pictures so we can choose the best course of action. Our aim is to provide the best solution for you as quickly as possible.

 

Returns Procedure

Please email us at customercare@trevorsorbie.com to advise you wish to return the item(s) and the reason why you are returning the goods. The cost of returning the items(s) is your responsibility unless the goods are faulty.

 

When returning products please include your full name, address, telephone number and order reference number with the items. Your refund will be processed as soon as possible and will include your original postage cost of £3.45, please allow up to 7 working days for the refund. If you have any questions with regards to a return/refund then please call 01372 375435 between 0900 and 1615 Monday to Friday.

 

Returns should be sent to the following address:

 

Customer Care
Trevor Sorbie
Unit 1
Old Station Approach
Leatherhead
Surrey
KT22 7TE

 

PLEASE NOTE ANY PRODUCTS NOT PURCHASED DIRECTLY FROM TREVOR SORBIE SHOULD BE RETURNED TO THE STORE OR WEBSITE STORE FROM

WHICH THEY WERE PURCHASED FOR A REFUND.